What to Do In An Emergency
The process will be easier for both you and your pet if you know what to expect at our emergency veterinary clinic. Here are the steps you should follow:
STEP 1
Call Ahead If You Can
We understand that in an emergency, you may be unable to call us in advance, but it's always best if you can.
STEP 2
Get To Our Office Right Away
One of our team members will show you to an exam room. A veterinary technician will triage your pet, then a veterinarian will perform a full exam.
STEP 3
Determine Treatment
Once your pet has been assessed, our highly trained veterinarians will develop a treatment plan so your pet will receive the best possible treatment. We will keep your primary care veterinarian updated with your pet's medical history to ensure seamless, integrated care that meets your pet's needs.
Our Pet Care Philosophy
We are an extension of your primary care veterinarian at those times when emergency medical care is required. We will work closely with your family veterinarian and our network of specialists to provide the best course of treatment for your pet.
FAQs
Read the answers to our most frequently asked questions about our emergency veterinary services and office policies.
- Do I need to call ahead?
It is always best to contact us in advance if you can, but we understand that in emergency situations that's not always possible.
If the situation does not allow time for you to call, please do not hesitate to bring your pet to our clinic for immediate attention.
- What types of payment options are available?
Payment is due in full at the time services are provided or upon discharge of your pet. We accept payment via check, cash, Visa, Discover, MasterCard and American Express.
- Are there payment plans available for my pets care?
We are proud to offer CareCredit and Scratchpay as a financing option. They offer an easy application process that will send you results in minutes.
- When is your clinic open?
We are open 7 days a week from 10am to 10pm. We're open on evenings, weekends and major holidays.
If you are an experiencing an emergency and your primary care veterinarian is not available call us right away.
- What is considered an emergency?
If your pet is experiencing any symptoms or behaviors that you are concerned about, come to our office right away. Contact us in advance if you can.
The following are examples of emergencies that require immediate care:
- Severe bleeding or bleeding that doesn't stop
- Obvious signs of pain or extreme anxiety
- Choking, difficulty breathing or continuous coughing/gagging
- Seizures and/or staggering
- Bleeding from nose, mouth, rectum, or blood in urine
- Inability to urinate or pass feces, or pain associated with urinating or passing feces
- Injuries to the eye(s)
- You know or suspect your pet has ingested something poisonous (such as antifreeze, xylitol, chocolate, rodent poison, etc.)
- Fractured bones, severe lameness or inability to move leg(s)
- Heat stress or heatstroke
- Severe vomiting or diarrhea; more than two episodes in 24-hours
- Unconsciousness
- What types of animals do you treat?
Our emergency veterinarians are most experienced with cats and dogs.
- How long will we have to wait to see the vet?
A veterinary emergency hospital is just like a human emergency department—it can be unpredictable and you may have to wait.
We cannot predict what cases we will see and when they will arrive, but we will prioritize cases based on their medical needs.
We provide a comfortable area for waiting and we will do our best to keep you updated about wait times and the status of your pet.
- What happens if my pet needs to stay at the hospital?
You may come and visit your pet while they are in the hospital and we will provide you with updates about their status and care.
While in our care, our dedicated team will treat your pet as if they were our own.
- Will you keep in touch with our primary care veterinarian?
Yes, we coordinate with your family veterinary clinic to update your pet’s medical history and files to ensure seamless, integrated care.